New hosting plan with SiteGround

Oct 5, 2016 | Hosting platforms | 0 comments

Finally, fed up with the never ending trouble with Hostgator India and the poor support, I have taken a new hosting plan with SiteGround right now, with datacenter in Singapore. This is the GrowBig plan which came at a lovely 50% discount, and I signed up for 3 years. I had been researching for a new WP host for about 2 weeks now, and finally it was a tight finish between SiteGround and InMotion Hosting.

My use case is that I need to setup a family of 4 secure websites for a client, and will start with around 10 PVs per month and scale from there.

I did all the usual geeky comparisons, looked through all their features, prices after various discounts, support quality, read tons of “reviews” (mostly garbage, feature lists pretending to be reviews and only meant to make affiliate money), read some great insights from actual users, and chatted with sales reps with both services to make my own decision.

  • InMotion Hosting 100%
  • SiteGround 100%

Finally, it was 6 of one and half a dozen of the other

  1. Both seemed to offer good value for money, although the price I was getting using some affiliate code on InMotion Power plan was a very very sweet deal.
  2. Both threw in a free domain
  3. Both offered the facility to host large number of websites (“unlimited” in case of SG GrowBig vs 6 for InMotion Power)
  4. Both offered SSD hosting and automated free backups/restore.
  5. Most importantly, both were well known, had great support, users had great things to say about both companies

INMOTION DETAILS

  1. What was incredibly attractive to me was that InMotion does not seem to turn off service if some nebulous quota is crossed. This is very important and a number of people have complained about their website being turned off completely on SiteGround due to exceeding their quota.
  2. According to InMotion sales reps: “The Power plan provides up to 2GB of RAM, 80% of one CPU core, 1.5MBps disk I/O and 80 concentric connections. These are not hard limits unless the limitations are surpassed very significantly.”
  3. Beyond this advantage and the fantastic price, InMotion didnt seem to have much going on.
  4. On the other hand, they have been suffering from downtimes on the west coast from time to time which was making me nervous.

SITEGROUND DETAILS

  1. I started out being very impressed with SG. They offer FOUR (!) GREAT features not provided by InMotion: their 3 level supercacher, CloudFlare RailGun, Wildcard SSL certificate for 1 year and automated FREE Lets Encrypt SSL support. This last was a major +1 for me since my use case needs all secure sites being setup and this helps manage costs.
  2. I had already read about the legendary SG reliability, i.e. no downtime, and this was an important decision point as well. (As it turned out, the universe had the last laugh on this one.)
  3. On the other hand, SG is well known for turning off service in the middle of the billing cycle if their quota is exceeded. To their credit, the details are explained well on their website. For the GrowBig plan, the quota is
    1. Simultaneous Server Processes: 20
    2. Simultaneous Connections from Single IP: 15
    3. CPU Seconds / Program and Script Executions: 2000/hour, 20000/day, 600000/month
    4. Average Process Execution Time per Day: 2 seconds
    5. Shared Service CPU Usage: No more than 20% for a period longer than 10 seconds
    6. Server Memory per Process: 768 MB
    7. Inodes: 300,000
    8. Minimum Cron Job Interval: 30mins
  4. I chatted with their customer support who said that “#3 number is not a limit at all we have decided to set such numbers just to guide the customers who start hosting for first time which plan will fit their needs. But we will never limit your website or account if you have more visitors”. (Unfortunately this is a highly misleading statement, because it is totally at odds with what many people have reported.) Later she said “we will monitor your account 24/7 and if we detect that you need more server resources you will be contacted and we will assist you in upgrading the account”. Ah! Haha
  5. I spent long hours trying to find as much data as I could get on this aspect, i.e. what does 600000/month practically translate to, but I could not find anything very concrete, other than the fact that yes, this is a real problem.

Decision time, decision time

In the end, hey ho and a bottle of rum, I went with SiteGround. Notwithstanding the strict quotas, their offerings (3 level supercacher, CloudFlare RailGun, Wildcard SSL certificate for 1 year and automated FREE Lets Encrypt SSL support) really won me over.